Privacy policy

Last Updated: August 25, 2026

At Sitvera.shop, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review the return and refund terms below.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging, where applicable.
Include any accessories, tags, or other items that came with the order.
Not be damaged as a result of misuse, improper handling, or normal wear and tear.

Some products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions.

How to Request a Return

To request a return, please contact our customer service team with your order number and a brief description of the reason for your return.

Please do not send an item back without first contacting us for return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider or bank additional time to process and display the refund in your account.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and, where appropriate, clear photographs of the item and packaging. We will review the issue and, if eligible, provide a replacement, refund, or other appropriate solution.

Return Shipping Costs

Unless the item is defective, damaged, or incorrectly sent, return shipping costs are the customer's responsibility.

If the return is due to an error on our part or a defective/damaged product, we will work with you to resolve the issue and may cover the applicable return shipping costs.

Exchanges

If you would like to exchange an item, please contact us before returning it. Depending on product availability, we may offer an exchange or ask you to return the original item and place a new order.

Non-Returnable Items

Certain items may not be eligible for return, including products that are:

Used, damaged, or altered after delivery.
Missing original packaging or included accessories.
Clearly marked as non-returnable at the time of purchase.
Ineligible for return under applicable laws or regulations.

Cancellations

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate cancellation requests, but an order may not be cancellable once it has been processed or shipped.

UK and US Customers

For customers in the United Kingdom and United States, returns and refunds are also subject to any mandatory consumer rights that apply under applicable law. Nothing in this policy is intended to limit or exclude rights that cannot legally be limited or excluded.